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Incident Response

Incident response that doesn't need a human in the first 30 seconds.

An always-on responder that correlates alerts, runs safe mitigations, and escalates with full context — so when your team does get paged, they already know what to do.

What it is

Detect. Diagnose. Resolve. Often before a human opens Slack.

A policy-driven incident response engine for databases. It ingests alerts, correlates them with recent deploys and telemetry, runs pre-approved mitigations (connection-pool resizing, query killing, read-replica failover), and captures a structured postmortem when the dust settles.

Why it matters

The hard part isn't the model — it's the workflow.

In most incidents, the first 20 minutes are wasted re-establishing context. Who paged? What changed? Is this the same regression as last month? Automated Incident Response collapses that context-gathering to seconds and runs the obvious mitigations while humans are still looking for their laptops.

What's included

Alert correlation across deploys, traffic, and telemetry
Policy-gated safe mitigations (kill long queries, resize pool, fail over replica)
Automatic war-room creation in Slack/Teams with pinned context
On-call routing with enriched paging payloads
Structured postmortem drafts generated from the incident timeline
Runbook library auto-updated from resolved incidents

Real-world scenarios

How enterprises deploy this service to solve specific, high-stakes problems.

Logistics

Global logistics firm cut database incident duration by 68%

Automated responders now handle the first-line mitigations for 3 of the top 5 incident classes. Average incident duration dropped from 42 minutes to 13, and the on-call DBA gets a pre-built timeline when they do escalate.

EdTech

EdTech platform survived a misfired deploy with zero user-visible impact

A bad deploy pushed a query regression. The responder detected the plan flip, killed the offending sessions, and paged the on-call engineer with a proposed rollback — all before the CPU alert had fired.

Retail

Grocery chain eliminated tier-1 pages during Sunday restock windows

Recurring Sunday-morning replication-lag pages are now autonomously handled by resizing the replica and suppressing downstream alerts, with a weekly summary report to the DBA team.

How it works

1

Map

Document alert classes, policies, and safe mitigations with your team.

2

Pilot

Run in advisory mode — agent proposes, humans approve, everything logged.

3

Graduate

Move high-confidence flows to autonomous with full audit trail.

4

Refine

Every postmortem feeds improvements back to policies and runbooks.

Typical outcomes

68%
reduction in average incident duration
70%
of tier-1 pages handled without human intervention
100%
of incidents produce a structured postmortem automatically
Works with
DatadogPagerDutyServiceNowSlackTeamsJiraConfluenceTerraform

Why VS Tech

Policy-first

You decide what can be automated. We execute it with full audit trail.

Context-rich escalation

When humans are paged, they get a timeline — not a one-line alert.

Self-improving

Every resolved incident updates the runbook library.

Ready to see Incident Response in your environment?

Book a 30-minute working session with our team. We'll walk through your stack, your pain points, and what a pilot looks like.